About Return

Return Process:

To guarantee a fast and smooth warranty process:

1)Please send us your order number and describe the issue and provide us pictures that display the problem.

2)Once we have the complaint form back or the details. we will reply you in 24hrs.

3)You are guaranteed of returning the item(s) and obtaining a refund or an exchange once we received your returned items. For returned packages.we will notify customers via e-mail and the refund will be processed within 2 business days after package received.

Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid when it is accepted by our customer service center.

Return Policy

You can return items within 30 days after delivery.

The following items cannot be returned or exchanged: bodysuits. lingerie & sleepwear. swimwear. jewelry. and accessories (except scarves. bags. and mermaid blankets).

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn. damaged. washed or altered in any way.

We are responsible for full or partial shipping charges of the following faulty items:

  1. a) Damaged item (zipper malfunction, ripped or torn, poor quality materials, obvious color difference).
  2. b) We sent incorrect size or wrong item.
  3. c) Missing items or lost package owing to shipping company.

We are not responsible for following item. the customer is responsible for all shipping charges incurred on returned/exchanged merchandise. a)Buyer chose the wrong size or color.

  1. b) Buyer doesn’t like the item (item is not faulty).

Package Returned

Please advise us the return tracking number and tracking site after you returned back.

Exchange & Refund

Once we get the returned package.we will notify customers via e-mail about exchange or refund. which will be processed within 2 business days after package received. And the refund will be issued to customer's original card or PayPal account.

In case you have any other questions. please do not hesitate to get in touch with our customer service: support@katielike.zendesk.com